Roomino! Support
Contact us
We usually answer within a few days.
What to put in your email
- What happened, and what you expected to happen.
- Which house you were playing, if it’s about a house.
- Your device (for example iPhone 16 or iPad Air) and its iOS version.
- A screenshot, if you can.
- For a purchase: the order ID from Apple’s receipt email.
Your progress
Roomino has no account. Your progress is saved on your iPhone or iPad, and if you’re signed in to iCloud, it’s also backed up to your own iCloud account. Install the game again with the same Apple Account, on the same device or a new one, and your progress comes back.
We can’t see your progress, so we can’t restore or move it for you.
No Ads and restoring purchases
No Ads is a one-time purchase. It removes the ads between houses, and hints no longer need a video. It comes back on any iPhone or iPad signed in with the same Apple Account:
- Open Settings (the gear at the top of the screen).
- Tap Restore Purchases.
Refunds: Apple handles every payment, so refunds are requested from Apple at reportaproblem.apple.com. We can’t refund App Store purchases ourselves.
Hints
Tap the bulb for a hint. Each house has one hint, and the trickiest houses have two. They come back when you finish the house. Without No Ads, a hint can come with a short video; now and then a free hint is waiting for you instead.
Report an ad
If an ad seemed wrong or not right for everyone, open Settings and tap Report an ad at the bottom. It opens an email to us with the details of the last ads you saw, so we can find the ad and have it blocked. Add a few words about what was wrong and send it.
Ads and your choices
- Ads between houses start only after you’ve played for a while, and never come after every house.
- In the EU, the EEA, the UK and Switzerland, you choose whether ads may be personalised. Change it any time in Settings → Personalized Ads.
- Everywhere, your device’s Settings → Privacy & Security → Tracking decides whether Roomino may use the advertising identifier.
Questions
Do I need an account or the internet?
No account, ever. The game plays offline. Ads and hint videos need a connection.
I bought No Ads, but I still see ads.
Close the game, open it again and wait a moment. Then tap Restore Purchases in Settings. Still seeing ads? Email us with the order ID from Apple’s receipt.
I deleted the game, or got a new iPhone. Where is my progress?
Sign in to iCloud with the same Apple Account and install Roomino again: your progress comes back from your iCloud backup. If iCloud was off, we have no copy, so it can’t be brought back.
How do I turn the daily reminder on or off?
In Settings → Reminder. Your device’s Settings app also lists Roomino! under Notifications, where you can turn all of its notifications off.
Where are the achievements and the leaderboard?
Tap Achievements in Settings. They use Apple’s Game Center, so sign in to Game Center in your device’s Settings to keep them.
How do I change the language?
In Settings → Language. Roomino speaks 46 languages.
How do I delete my data?
Delete the game: what it keeps is on your device and in your own iCloud. To stop play stats, turn off Share Stats in Settings. If you emailed us, ask and we’ll delete your emails. See the privacy policy.